Support
Need help? Start here.
Most common issues are solved on this page. If not, sending us a diagnostic log beats describing the problem at length.
Getting Started
Installation, first launch, and closing your first day's learning loop.
DocsDocumentation
Full explanations by module, including keyboard shortcuts and FAQs.
EnvironmentSystem Requirements
Check whether your system version, hardware, and network meet the requirements.
VersionsRelease Notes
See what each version fixed and whether your issue is already resolved.
AccessibilityAccessibility
Support for VoiceOver, zoom, Reduce Motion, and keyboard operation.
HumanContact Us
Send in your issue with a diagnostic log. We usually reply within two business days.
The issues we see most
Sorted by how often they come up. If nothing here helps, contact us with a diagnostic log.
How to send feedback that helps
Attach a diagnostic log and you'll save us all several rounds of back-and-forth.
Reproduce the issue
Note the sequence of actions and when it happens. Reproducible is best.
Export the diagnostic log
Generate the file in Settings › About › Export Diagnostic Log. It contains none of your study content.
Submit
Attach the log and your system version on the contact page. We reply within two business days.
Still stuck
Send us the problem.
We usually reply within two business days, and within 48 hours for Priority Support customers.